Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@pablocassoni.com. Returns must be sent to: Ulica Bratov Učakar 96, 1000 Ljubljana, Slovenia.

If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item at info@pablocassoni.com.

Exceptions / Non-Returnable Items
We cannot accept returns on sale items or gift cards.

Exchanges
To exchange an item, return it and once accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason. Your item must be unworn, unused, with tags, and in original packaging.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@pablocassoni.com.